Fake Envelope Sender Address

Thawte’s Trust

I used to advocate for Thawte’s Personal E-mail Certificates program. However, Thawte’s practice of sending verification messages from a non-existent address backfired — many of my friends were not able to enroll in this program because the verification message never arrived. By sending verification messages from a non-existent sender e-mail address Thawte is effectively excluding many potential users from what would otherwise be a very useful program.

When you decide to enroll in Thawte’s personal digital certificate program you provide your e-mail address to a web-based enrolling procedure. The enrolling procedure sends out a verification message containing a verification code to the provided address. You then respond with the verification code back to the enrolling web page, therefore validating your e-mail address.

However, the verification message easily gets blocked while travelling over the internet because it looks like spam. In fact, a message with a fake sender address is rightfully regarded as fraud or spam.

The majority of spam messages carry fake sender addresses, which many e-mail servers simply flag, drop, defer, or reject. Nevertheless, Thawte’s personal digital certificate enrolling procedure sends out confirmation messages using a non-existent sender address. This comes as a surprise as it does not fit Thawte’s mission to reduce “an element of doubt” by providing advanced and secure trust mechanisms for e-mail communication.

In a virtual world there will always be an element of doubt when sending or receiving sensitive information. Thawte realized that successful security on the Internet was all about trust.

Thawte

Bringing this to the attention of Thawte’s customer service, postmaster, and public relations office does not help — they just ignore it.
 

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